Welcome to Verdura Garden Store’s FAQ section. We’ve compiled answers to the most common questions about our greenhouses, garden products, and services to help your gardening journey flourish.

About Our Products

What types of greenhouses do you offer?
We specialise in a range of greenhouse solutions for every gardening need:
  • Standard greenhouses: Various sizes from compact 4×4 to spacious 10×8 structures
  • Access Greenhouses: Our premium line with enhanced features
  • Aluminium Greenhouses: Durable and weather-resistant options
  • Package deals: Complete solutions including Elite Belmont, Compact, and Craftsman packages
Plus all the accessories you need from automatic watering systems to cleaning tools.
Are your products suitable for beginner gardeners?
Absolutely! We cater to all gardening levels. Our compact greenhouses (4×4 and 6×4) are perfect for beginners, while our package deals include everything you need to get started. We also offer helpful advice through our customer service team.
Do you sell components to build custom garden structures?
Yes! Our DIY Materials section and Components to Build Your Own Cages provide all the parts needed for custom projects. Whether you’re building a unique greenhouse or specialised plant protection, we’ve got you covered.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is there a minimum order value for free shipping?
Yes, orders over £50 qualify for our free Eco-Conscious Standard Delivery via EMS. For orders under £50, we offer Express Garden Ready Service for £12.95 via DHL or FedEx.

Delivery Information

How long does delivery take?
Express Garden Ready Service: 10-15 days after dispatch (DHL/FedEx)
Eco-Conscious Standard Delivery: 15-25 days after dispatch (EMS)
Please allow 1-2 working days for order processing and packing. Delivery times may vary slightly during peak seasons or due to customs processing.
Do you ship worldwide?
We ship globally to most countries, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
What’s your packaging like?
True to our green ethos, we use:
  • Minimalist, protective packaging using only what’s necessary
  • Recycled materials wherever possible
  • Biodegradable alternatives instead of plastic fillers
Our greenhouse specialists personally check and pack each item to ensure safe arrival.

Returns & Guarantees

What if I’m not satisfied with my purchase?
We stand behind every product we sell. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please contact our customer service team at [email protected] to arrange returns.
Who pays for return shipping?
For faulty or incorrectly shipped items, we’ll cover return costs. For change-of-mind returns, customers are responsible for return shipping unless otherwise agreed.

Customer Support

How can I contact your customer service?
Our friendly team is always happy to help! You can reach us at: We aim to respond to all enquiries within 24 hours during business days.
Do you offer installation advice for greenhouses?
Yes! While we don’t provide installation services, our team can offer guidance on setting up your greenhouse. Many of our package deals include comprehensive instructions, and we’re always available to answer specific questions.
Happy gardening from all of us at Verdura Garden Store! Remember, great gardening begins with great service – we’re here to support your green ambitions every step of the way.