At Verdura Garden Store, we take pride in providing high-quality greenhouses and gardening supplies to help your garden flourish. While we carefully cultivate our products for your satisfaction, we understand that sometimes returns or exchanges may be necessary. This policy outlines our straightforward process for returns and exchanges.

Our Return Policy

We offer a 15-day return policy from the date you receive your item(s). To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • You must provide proof of purchase
Please note: Due to the custom nature of some greenhouse components and package deals (including Elite Belmont, Elite Compact, and Elite Craftsman Package Deals), these items cannot be returned unless faulty. DIY Materials and Components to Build Your Own Cages are also final sale unless defective.

Return Process

Follow these simple steps to initiate a return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Our customer service team will respond within 2 business days with return instructions
  3. Pack the item securely in its original packaging
  4. Include all original documentation and accessories
  5. Ship the package to our address (return shipping costs are the customer’s responsibility)
  6. Once received and inspected, we’ll process your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • You will receive an email notification once your refund has been processed

Exchanges

For exchanges of the same value:

  1. Follow the same return process above
  2. Clearly indicate in your email that you wish to exchange the item
  3. Specify the replacement item you would like
  4. Once we receive your return, we’ll ship your replacement item

For exchanges of higher value, you’ll need to place a new order for the additional items after your return is processed.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We will arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Verdura Garden Store Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number] placed on [Order Date]).

Item(s) to return: [Product Name(s) and Quantity]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please provide return instructions at your earliest convenience.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

For any questions about our Returns & Exchanges policy, please contact our friendly customer service team:

Email: [email protected]
Postal Address:
Verdura Garden Store
90 Belmont Rd
Hereford, GB HR5T 1TI

We appreciate your trust in Verdura Garden Store and are committed to ensuring your complete satisfaction with our greenhouse and gardening products. Happy gardening!

The Verdura Garden Store Team