Term and Conditions

Last updated: [Insert Date]

1. General Terms

By accessing and using the Verdura Garden Store website, you agree to be bound by these Terms and Conditions. We reserve the right to modify these terms at any time, with changes effective immediately upon posting.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s operation or security
• Be responsible for maintaining the confidentiality of your account credentials
• Be responsible for all activities that occur under your account
• Ensure that any products purchased comply with local regulations in your area

3. Product and Service Description

Verdura Garden Store specializes in high-quality greenhouses and gardening equipment, including:

• Various greenhouse sizes (4×4, 6×4, 6×6, 8×10, 10×8)
• Aluminium greenhouses and accessories
• Package deals (Elite Belmont, Elite Compact, Elite Craftsman)
• DIY materials and components
• Gardening tools and systems (watering systems, cleaning tools, cloches, etc.)

We make every effort to display product colors and specifications as accurately as possible, but slight variations may occur.

4. Ordering and Payment Terms

4.1 Placing an Order

When you place an order, you will receive an order confirmation email. This does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Errors in product description or pricing
• Suspected fraudulent activity

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your card will be charged when we confirm your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

5.2 Shipping Options

We offer two shipping methods to most global destinations (excluding some Asian and remote regions):

• Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

5.3 Delivery Limitations

Delivery times are estimates and may vary due to:

• Customs processing in your country
• Unforeseen circumstances (weather, transport delays, etc.)

We cannot be held responsible for delays caused by these factors.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return policy from the date of delivery. To be eligible:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase must be provided

6.2 Non-Returnable Items

The following items cannot be returned unless faulty:

• All package deals (Elite Belmont, Elite Compact, and Elite Craftsman)
• DIY Materials
• Components to Build Your Own Cages

6.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number and reason for return
2. Our team will respond within 2 business days with instructions
3. Pack the item securely in its original packaging
4. Ship to our address (customer responsible for return shipping costs)

6.4 Refunds

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Original shipping costs are non-refundable.

7. Intellectual Property

All content on the Verdura Garden Store website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

Verdura Garden Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Damages resulting from improper installation or use of products
• Delays in delivery beyond our reasonable control

Our total liability for any claim related to these Terms or your use of our products shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Postal Address: Verdura Garden Store, 90 Belmont Rd, Hereford, GB HR5T 1TI